Insurance Repairs

Action Smart Group partner with some of Australia’s largest insurers. We are an Australian owned and managed company that has established a reputation among insurers and competitors as the market leading hail repair specialists.

ASG have invested heavily in technology to ensure that we can meet the needs of our insurance partners, and deliver best practice to benefit vehicle owners.

We are a functional, cohesive and resourceful business which thinks laterally providing innovative repair solutions to our customers and insurance partners. We operate under core principles of reliability, integrity and technical excellence and SHR has evolved our processes and procedures to produce an ‘end to end’ repair capability which enables both insurers and customers a single reference point for hail repair management.

Our industry leading team of highly qualified and respected repair specialists together with a flexible management framework provides a national response capability for catastrophe management along with our seamless ability to scale up during peak periods is what sets us apart from our competitors and enhances our customers experience through expedient claim completion.

Contact Us

Please contact us with general inquiries via the website or alternatively contact us on 1800 063 368 toll free.
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Claim is allocated to ASG

Depending on the size of the event the assessment strategy your insurer employs to manage the storm, will determine whether ASG contacts you directly or if your assessment is booked by your insurer.

If you are unsure, please contact your insurance provider to ascertain how the assessments will occur, or contact one of our professional team members who will be in a position to provide you with the relevant information – PH; 1800 063 368.

Vehicle assessed

Once we have completed an assessment on your vehicle, the quote and digital images will be submitted to your insurer for their review and we will provide you with a book in date for your repairs to be undertaken.

Repairs Commence

Once you drop your vehicle off for the repairs to commence, we allocate your vehicle to a technician, who undertakes the repairs to your vehicle. The scope of work required to your vehicle determines how long the duration of the repairs will generally take.

Repair Time Guides

PDR: (Paintless Dent Repairs) – between 3-5 working days;

PDR simply describes the method of removing dents from the body of a motor vehicle. Our technicians complete this by massaging the underside of the panel to remove the dent and returning the metal to its original form.

Combination repairs: between 7-10 working days;

A combination repair means that we intend on repairing your vehicle utilising the PDR method, although we have also identified that either there is cracked paint or some of the dents on your vehicle are too sharp and therefore are not suitable for PDR. In these instances some painting is required to reinstate your vehicle to a pre-event condition.

Repairs Completed

Once your repairs have been completed, your vehicle undergoes the refitting process, a Quality Assessment is carried out to ensure all required repairs have been completed, all replacement parts have been fitted and a complementary wash and vac occurs in preparation for you to collect your vehicle.

We provide you with a lifetime warranty on your repairs – as long as you own the vehicle.

Excess payments may be made by Eftpos or electronic transfer.

Need Help?

Please contact us if there is anything else you would like to know.

  • Who is Action Smart Group?

    Action Smart Group’s vision is to be “the industry leader and first choice for end to end hail repair management”.

    We have evolved over the past two decades from experiences both domestically and internationally. We are recognised as an industry leader providing an agile and innovative repair solution to our customers and insurance partners.

    We are an Australian owned and managed company and are partnered with major insurance companies to assess your vehicle on their behalf.

    With our team of dedicated hail specialists, we will determine the best method of repair solution for your vehicle.

    We believe it is important that we are transparent with you regarding the repairs to your vehicle. With our strong customer focus, we will ensure that you are kept informed throughout the entire process.

  • What is PDR?

    PDR, or paintless dent repair, is a method of repair used to repair hail damaged dents without need for fillers or paintwork.

    The process uses a variety of specialised tools that manipulate metal or aluminium back to its original form.

    This significantly reduces the repair times in comparison to traditional smash repair methods, ensuring vehicles are off the road for a fraction of the time.

  • What are the benefits of PDR?
    1. Less invasive repair compared to traditional repair methods.
    2. Retains the original panels and the original paint.
    3. Faster repair time (up to 5 days) and hence less time off the road.
    4. Environmentally friendly repairs.
  • What is combination repairs?

    Where PDR is not possible or a viable repair option, Action Smart Group have the tools and equipment to provide panel replacement and paint solutions referred to as “Combination Repairs”.

  • How long will my vehicle be off the road?

    This will depend on the extent of damage and method of repair, as well as parts availability.

    As a guide, PDR and paintwork may take approximately 10 days.*

    More severe damage, repairs with multiple panel repair/replacements may take up to 4 weeks.*

    The benefit to our customers is that repairs are uninterrupted, and completely managed by us in-house, achieving consistent quality.

    All repairs completed by Action Smart Group will be provided with a lifetime warranty on the repairs.**

    *Pending parts availability
    **So long as you own the vehicle