Experts in Caravan Repair

Caravan Fix is an Australian owned, nationwide company that has established a reputation among insurers and competitors as market leading caravan repair specialist.

Each of our 6 locations has a local touch and familiar faces backed by sophisticated and centralised functions at our Head Office in Queensland.

This includes a call centre and state of the art customer management system ensuring we have your service and repair details available at any of our caravan repair locations.

Caravan Fix and it’s related entity Action Smart Group have worked extensively with both commercial clients and insurers providing automotive hail repair and caravan repair for over 10 years. Our longstanding experience in the repair industry, end-to-end business model, extensive footprint and transport capability has set the benchmark for what is required of the contemporary repairer. This achievement has been the result of successful strategic planning combined with a commitment to invest in experienced professionals, skilled and competent tradespeople, technology and innovative equipment.

Caravan Fix operates full service repair facilities in Melbourne, Newcastle, Coffs Harbour, Gold Coast, Sunshine Coast and Rockhampton. What sets us apart is our seamless ability to scale up and redistribute or absorb additional requirements throughout our repair network. With our Transport Fleet we can provide a national response expediting turnaround and enhancing customer experience.

Contact Us

Please contact us with general inquiries via the website or alternatively contact us on 1800 063 368 toll free.
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Our Process

Need Help?

Please contact us if there is anything else you would like to know.

  • Who is Action Smart Group?

    Action Smart Group’s vision is to be “the industry leader and first choice for end to end hail repair management”.

    We have evolved over the past two decades from experiences both domestically and internationally. We are recognised as an industry leader providing an agile and innovative repair solution to our customers and insurance partners.

    We are an Australian owned and managed company and are partnered with major insurance companies to assess your vehicle on their behalf.

    With our team of dedicated hail specialists, we will determine the best method of repair solution for your vehicle.

    We believe it is important that we are transparent with you regarding the repairs to your vehicle. With our strong customer focus, we will ensure that you are kept informed throughout the entire process.

  • What is PDR?

    PDR, or paintless dent repair, is a method of repair used to repair hail damaged dents without need for fillers or paintwork.

    The process uses a variety of specialised tools that manipulate metal or aluminium back to its original form.

    This significantly reduces the repair times in comparison to traditional smash repair methods, ensuring vehicles are off the road for a fraction of the time.

  • What are the benefits of PDR?
    1. Less invasive repair compared to traditional repair methods.
    2. Retains the original panels and the original paint.
    3. Faster repair time (up to 5 days) and hence less time off the road.
    4. Environmentally friendly repairs.
  • What is combination repairs?

    Where PDR is not possible or a viable repair option, Action Smart Group have the tools and equipment to provide panel replacement and paint solutions referred to as “Combination Repairs”.

  • How long will my vehicle be off the road?

    This will depend on the extent of damage and method of repair, as well as parts availability.

    As a guide, PDR and paintwork may take approximately 10 days.*

    More severe damage, repairs with multiple panel repair/replacements may take up to 4 weeks.*

    The benefit to our customers is that repairs are uninterrupted, and completely managed by us in-house, achieving consistent quality.

    All repairs completed by Action Smart Group will be provided with a lifetime warranty on the repairs.**

    *Pending parts availability
    **So long as you own the vehicle