How we do what we do

Our process helps reduce time from initial claim right through to returning the car to you…

Claim is allocated to ASG

Depending on the size of the event the assessment strategy your insurer employs to manage the storm, will determine whether ASG contacts you directly or if your assessment is booked by your insurer.

If you are unsure, please contact your insurance provider to ascertain how the assessments will occur, or contact one of our professional team members who will be in a position to provide you with the relevant information – PH; 1800 063 368

Vehicle assessed

Once we have completed an assessment on your vehicle, the quote and digital images will be submitted to your insurer for their review and we will provide you with a book in date for your repairs to be undertaken.

Repairs commence

Once you drop your vehicle off for the repairs to commence, we allocate your vehicle to a technician, who undertakes the repairs to your vehicle. The scope of work required to your vehicle determines how long the duration of the repairs will generally take.

Repair Time Guides

PDR: (Paintless Dent Repairs) – between 3-5 working days;

PDR simply describes the method of removing dents from the body of a motor vehicle. Our technicians complete this by massaging the underside of the panel to remove the dent and returning the metal to its original form.

Combination repairs: between 7-10 working days;

A combination repair means that we intend on repairing your vehicle utilising the PDR method, although we have also identified that either there is cracked paint or some of the dents on your vehicle are too sharp and therefore are not suitable for PDR. In these instances some painting is required to reinstate your vehicle to a pre-event condition.

Repairs completed

Once your repairs have been completed, your vehicle undergoes the refitting process, a Quality Assessment is carried out to ensure all required repairs have been completed, all replacement parts have been fitted and a complementary wash and vac occurs in preparation for you to collect your vehicle.

We provide you with a lifetime warranty on your repairs – as long as you own the vehicle.

Excess payments may be made by Eftpos or electronic transfer.