How we do what we do

Our process helps reduce time from initial claim right through to returning the car to you…

Claim is allocated to ASG

Depending on the size of the event, the assessment and the strategy your insurer employs to manage the storm, will determine whether ASG contacts you directly or if your assessment is booked by your insurer.

If you are unsure, please contact your insurance provider to ascertain how the assessments will occur. Alternatively place a call to our Customer Support Team on 1800 063 368

The support team members will have details provided by your Insurer and will be able to provide you with the relevant information to guide you through the next steps.

Vehicle assessment

Once we have completed an assessment on your vehicle, a quote for repair along with digital images will be submitted to your insurer for their review.

Action Smart Group will contact you to arrange a suitable repair date and discuss the estimate time frame for the repair to be undertaken.

The scope of work required to your vehicle determines how long the duration of the repairs will generally take.

Repairs commence

Prior to drop off we ask that all personal items are removed from the vehicle. This includes child seats, restraints and items not contained into a console.

If the vehicle has roof racks, please ensure keys are left inside the vehicle in the event removal is required to facilitate repairs.

At the arranged drop off time, an Action Smart Group representative will spend up to 10 minutes with you to complete the pre-existing damage report on your vehicle. This will identify any damage that is not hail related and may not be covered under the claim.

At this point we encourage you to discuss any concerns or opportunities to have further work quoted as a Private repair, funded by yourself or a 2ND Claim to your Insurer if another insurable event has occurred.
Once you have agreed with and signed the report you can leave the vehicle with us at which time we also record and save a video, date stamped, of the entire vehicle’s exterior and interior. This is a recommendation from most Insurers.

Your vehicle is then allocated to a technician to commence the repair.

Action Smart Group Customer Support will keep you updated on progress of repairs via phone call, voicemail and/or SMS. This will usually be every 3-5 days up until completion.

Repair Time Guides

PDR: (Paintless Dent Repairs) – between 3-5 working days;

PDR simply describes the method of removing dents from the body of a motor vehicle. Our technicians complete this by massaging the underside of the panel to remove the dent and returning the metal to its original form.

Combination repairs: between 7-10 working days;

A combination repair means that we intend on repairing your vehicle utilising the PDR method, although we have also identified that either there is cracked paint or some of the dents on your vehicle are too sharp and therefore are not suitable for PDR. In these instances some painting is required to reinstate your vehicle to a pre-event condition.

Repairs completed

Once your repairs have been completed, your vehicle undergoes the refitting process.

A Quality Assessment is recorded by a Quality Check specialist, to ensure all required repairs have been completed to our high standard and Insurer Industry standards. We confirm all replacement parts have been fitted and all functions of the vehicle are in pre-drop off condition.

A complementary wash and vacuum occurs in preparation for you to collect your vehicle.

We will call to schedule a suitable pick up time and can arrange any Excess or Private payments outstanding at this time. Payments can be made by EFTPOS or we can provide Electronic transfer details to you. All payments are required to be completed prior to or at pick up before the vehicle is released to you.

We provide you with a lifetime warranty on your repairs – as long as you own the vehicle.

Your Thank You pack will contain all relevant receipts and reports for you to reference.